Effective Date: 06/08/2026

Welcome to Cartref. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By using our website and our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect various types of personal information, including but not limited to:

• Name

• Email address

• Shipping address

• Billing address

• Payment details

• Purchase history

• Communications with us

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfill your orders

• To communicate with you about your purchases

• To provide customer support

• To send you updates or promotions related to our products and services (you can opt out at any time)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. Your data may be shared with trusted service providers to facilitate essential business operations, such as payment processing, shipping, or customer service.

4. Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or alteration. However, while we strive to protect your data, we cannot guarantee absolute security.

5. Your Choices

You can exercise the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request corrections to your personal information.

• Deletion: You can request the deletion of your personal information.

• Marketing Opt-Out: You can unsubscribe from our marketing emails at any time.

6. Cookies

We use cookies on our website to enhance your online experience. You can adjust your browser settings to disable cookies if you prefer. Also, we can not not use cookies. Sorry, I’m also only fan of the edible ones, not these.

Refund and Return Policy

Effective Date: 06/08/2026

1. Return Eligibility

We want you to be satisfied with your purchase from Cartref.eu. If you’re not completely happy with your order, we accept returns within 7 days of purchase. To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition as you received it.

• It must be in the original packaging.

2. Refunds

Once your return is received and inspected, we will send you an email notification. If your return meets our eligibility criteria, we will proceed with the refund process. Your refund will be applied to your original payment method within 3 working days.

3. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us to arrange the exchange. You are responsible for the cost of return shipping.

4. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged Products

If you receive a damaged product, please contact us within 3 days of receipt. We are committed to providing a replacement or refund for damaged items. We may request photographic evidence of the damage for our records.

6. Shipping Delays

While we make every effort to ensure timely delivery, shipping delays may occur that are beyond our control. We appreciate your patience and understanding in such cases.

7. Changes to this Policy

We may update our Refund and Return Policy to reflect changes in our practices or for legal reasons. Any revised policy will be posted on our website. We recommend periodically reviewing this policy for updates.

8. Contact Us

If you have questions or concerns about our Refund and Return Policy, please contact us at cartref.design@gmail.com .